frequently asked questions
when will i receive my order?
All items are handmade to order, please allow up to 15 business days for your item to be made and then shipped. If your order is for a specific date, please do contact us. We love to accommodate as many customers as possible and only on peak times will use this full 15 business day dispatch time.
where is my order?
Getting updated on your order is easy. When your order is dispatched you will receive an email from us with your reference number. Simply type your number in on the Royal Mail link below for full details.
Visit the Royal Mail website here
customs & import fees
You may be subject to additional import fees upon delivery. This is based on the value of your order and the duty threshold within your country. These rates are unchangeable and are set by your countries government - You can find out more information on duty here.
What happens if I refuse to pay Customs Fees? If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee will be deducted if a refund is issued. Please contact us to discuss.
Can I amend my order?
We do our very best to accommodate our customers, if your order has been placed within 2 days contact us via firstname.lastname@example.org to enquire about an order amend and we will discuss if this is an option. Please include your order number and full name within your email and we will get back to you as soon as possible. Please note we are unable to offer this during busy periods.
How do I care for or wash my item?
Keep your new pole wear looking its best by making sure you follow the care instructions found within the label sewn into your item.
WHat is the process for exchange or refund?
Find full details on Refunds & Exchange here.
What size will i be?
How do I redeem my gift card amount?
You lucky things you, someone must love you! Simply apply your code on the checkout page to redeem the value of your gift card. You can spend the value as you wish, you don't have to spend the whole value in one transaction. . .if you can resist! Gift cards have a 12 month expiry date.
Will you sponsor me or my event?
We love to get involved in as many sponsorships and events as possible, so please do get in touch via the contact us page (link below), we are happy to discuss this with you.
Do we take wholesale enquires?
Although we are a made to order brand, we are happy to discuss the potential of wholesale orders. Please contact us and ensure to including your re-sale platform/studio, location and full contact details.
What are the current Promotions?
TRICKS & TREATS PROMO - WIN 1 of 5 prizes in every order in October, prizes are as stated and can only be redeemed once. They are not transferable or able to be swapped for a cash value. Prizes are: £5 off your next order valid until 30th Nov 2022 - only one voucher valid per order, Free Delivery on your next order valid until 30th Nov, Free Set (1 x top & 1x bottoms) must be redeemed and organised by 5th Nov 2022, Your order refunded must be redeemed and organised before 5th Nov 2022, Free Gift must be redeemed before 5th Nov 2022 and will be posted standard second class postage.
Group Order offer - Group orders of 10 purchased sets (2 pieces) or more will receive 15% off! Please contact us for the order form and process - please note that international orders (outside of the UK) will be quoted on the delivery cost dependant on order volume. All group orders must be paid as one balance and with a single delivery address.
*All promotional codes exclude - Re-Usable Face Coverings - Charity Fundraising item, Sale Items & Gift Cards.
Please note that all sale is non-refundable and sold as seen.
For all other enquires, please complete the form on the contact us page, we are more than happy to assist you and will get back to you as soon as possible!