Delivery & Exchange
CLOSING DOWN UPDATE
Hiya lovely gang,
Sorry for the sound of silence recently, it’s been a hard decision to make but after a couple of tougher years, a shift in life and some time to reflect, I’ve decided to close LSA. I hope you know how much your support over the past 9 years has meant to me and I can’t thank you enough for joining me on this journey It’s been truly magic to be a little part of yours as well
Thank you for all your fabulous conversations, support, incredible orders from LS styles to some truly unique performance outfits!! I’ve loved making them ALL and seeing you shine in your outfits Receiving your photos, videos and messages jumping for joy in your sets has my my life for nearly a decade
As a lot of you know I broke my arm recently which has sadly put a stop to sewing shenanigans for a little while, so as for a closing down sale this won’t be happening for now. When I can make again I might do a last RTS drop, either on Etsy or Vinted but I’ll give more details on this before it goes live
I have a handful of pieces left in our Loungewear sale (including a couple of pairs of PD socks ) on the website. This will be live until the 17th July - everything is £5 as I’d rather it have a lovely home than in a box. I will be doing one post drop a week until then as I can’t currently drive, so please be patient with your dispatch dates
Finally please keep shopping small, I know our industry has seen a lot of change recently but your orders and support really matter to so many fabulous people (I know I will be) If you’re looking for customisable pieces my rec out be peachy polewear - Gemma is your golden gal!
This account will still be active for a while, so it’s just a ‘see ya’ soon’ for now
All my love, Nat aka Legie Segie
Xxxxxxxx
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​​US Shipping Reinstated
Update for USA Customers - US shipping is back on track! This service is with Royal Mail Tracked International delivery with your duty taxes pre-paid by us. This cost is included in your shipping cost so no surprise fees on delivery. Shipping starts from £25.99 with an additional items costing £6 in increments to include duty taxes applied. Free Delivery over £150 does not apply to the US (as a small business we wont be able to absorb the cost of shipping and taxes) If you have any questions about this service please feel free to get in touch - Contact me
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​​Processing time
Please allow up to 15 working days (Monday - Friday excluding UK bank holidays) for your order to be dispatched as all pieces are hand made to order. If you have a date in mind that you need your order for please do contact me before placing your order via info@legiesegieactivewear.com and I will do my best to fulfil and discuss the options with you. Custom orders can take up to 30 workings days to dispatch.
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Delivery
All items are handmade to order unless stated in the description, please allow up to 15 business days for your item to be made and then shipped. If your order is for a specific date, please do contact us prior to placing your order. We love to accommodate as many customers as possible and only on peak times will use this full 15 business day dispatch time.
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Service Information
RM Tracked 48 : Typically 2 to 4 working days
RM Tracked 24 : Typically 1 to 2 working days
DPD : 1 - 2 working days (not on weekends)
RM Special Delivery : Next Day
International Tracked Delivery : 10 to15 working days.
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To track your order, please head to the service providers website that you selected at checkout:
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Please get in touch for express international delivery options so that we can discuss your delivery date and find the best service for you.
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Exchange
We gladly accept exchange on your order if your item isn't quite fitting the bill. Please contact us within 14 days via the contact us page on our website and we will respond to you as soon as possible. We endeavour to fulfil your exchange, due to fabric availability this isn't always possible, however we can offer alternatives. If this occurs we will contact you via email. Buyers are responsible to return postage to exchange an item. Please note that Sale items are non-exchangeable. All Sale Ready to Ship pieces are non exchangeable and non refundable - please read the description for details on whether the item you are looking to purchase is new or a sample, pieces are priced accordingly.
Due to colour dye batches and supplier availability, if you order pieces in separate orders there may be a difference in the shade.
As a predominately made to order brand, we love creating your custom requests, please be mindful that custom orders are non refundable or exchangeable as they are made to your requirements - custom fabrics are not priced at exclusive use.
Returns Policy
Here at Legie Segie Activewear we have a tight quality control system however very occasionally some items can slip through. As all items are handmade to order we only accept returns on incorrect orders or faulty goods and must comply with our policy below. Please note that Sale items are non-refundable - please read the description for details on sample sale pieces to understand any imperfections on garments. Please email via the on the contact page within 7 days of receiving your item and we will arrange this with you. A refund will be provided if a faulty item is dispatched and returned;
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Contact us within 7 days of receipt of goods.
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Items must be unworn, not washed, and free from makeup and deodorant marks and any other damage.
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Please try on items over the top of underwear.
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Buyers will initially need to pay for return shipping - this will be refunded.
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Please provide us with name, full address, contact email and reasons for return.
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With this label we would like to show that we are a customer of Der Grüne Punkt - Duales System Deutschland GmbH in Germany and that our sales packaging for the German market participates in the dual system Der Grüne Punkt.
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